Shipping & Returns
Where do you ship?
We ship to anywhere in Australia, including PO Boxes. If you are overseas and would like to place an order- please emailsales@colourblocker.com and we will quote you for international freight.
So when will I get my stuff?
We’re all over it! We try and dispatch orders received by 2pm EDT (time in Sydney) the same day because we know you want the goods NOW.
Depending on the products ordered, shipping might take around 1-3 days. (Disclaimer: We try to be super-speedy on our end, the rest is up to Australia Post. Sigh.] But if you’re desperado and need something STAT, please let us know.
NOTE: Products with no colour options are chosen at random – so when you say “it’s so random” – it really is.
How can I track my order?
NOTE: Products with no colour options are chosen at random – so when you say “it’s so random” – it really is.
How can I track my order?
All orders used processed with eParcel will have tracking ability. Please note that tracking with Australia Post is not live. In most cases the Australia Post Tracking Website will not show anything before the shipment has been scanned at the point of its destination.
If you know the tracking number of your shipment you can track it here. Alternatively you can contact Australia Post direct by calling 137 678.
What payment methods are available?
The usual suspects – Visa and Mastercard
And the online shopper’s BFF – Paypal.
If you would like to do a direct transfer, or pay over the phone - give us a call.
Do you offer international shipping?
We’re chomping at the bit to build our global ecommerce empire. But while we’re still setting up automated international shipping, please contact us before you order to confirm that we can send things to your specific location. The UK? Totes. Pago Pago? Perhaps.
We’re chomping at the bit to build our global ecommerce empire. But while we’re still setting up automated international shipping, please contact us before you order to confirm that we can send things to your specific location. The UK? Totes. Pago Pago? Perhaps.
Are online payments secure?
We keep your deets on the DL. We guarantee that your payment details and personal info are kept top secret at all times by using a super secure online encryption system. Your privacy is a top priority at all times.
How can I return a faulty item?
Email us at support@colourblocker.com and include the product name, date of purchase, your full name and the shipping address, blah, blah, blah.
We’ll take anything back within a 30-day period except consumable or perishable items (food, drinks, batteries, small farm animals).
Just follow the steps below and you’re good to go:
Returns By Snail Mail
Please return your item in the original shipping packaging if you haven’t already thrown it away (or recycled it, in which case, well done. Karma point for you!)
Tell us what the deal is and include all original materials, manuals and accessories and send to:
Until your product is assessed, you will be responsible for the cost of return shipping. If the product is faulty, we’ll issue a replacement as opposed to a refund. If the second product proves to be faulty as well, Colourblocker will issue a refund. But that almost never happens. Pinky swear.
Refunds will be issued to the original credit card or PayPal account used for the purchase, cause that’s how we roll.
We keep your deets on the DL. We guarantee that your payment details and personal info are kept top secret at all times by using a super secure online encryption system. Your privacy is a top priority at all times.
How can I return a faulty item?
Email us at support@colourblocker.com and include the product name, date of purchase, your full name and the shipping address, blah, blah, blah.
We’ll take anything back within a 30-day period except consumable or perishable items (food, drinks, batteries, small farm animals).
Just follow the steps below and you’re good to go:
Returns By Snail Mail
Please return your item in the original shipping packaging if you haven’t already thrown it away (or recycled it, in which case, well done. Karma point for you!)
Tell us what the deal is and include all original materials, manuals and accessories and send to:
Until your product is assessed, you will be responsible for the cost of return shipping. If the product is faulty, we’ll issue a replacement as opposed to a refund. If the second product proves to be faulty as well, Colourblocker will issue a refund. But that almost never happens. Pinky swear.
Refunds will be issued to the original credit card or PayPal account used for the purchase, cause that’s how we roll.
Shipping & Returns
Where do you ship to?
We ship to anywhere in Australia, including PO Boxes. If you are overseas and would like to place an order- please email sales@colourblocker.com and we will quote you for international freight.
So when will I get my stuff?We’re all over it! We try and dispatch orders received by 2pm EDT (time in Sydney) the same day because we know you want the goods NOW.
Depending on the products ordered, shipping might take around 1-3 days. (Disclaimer: We try to be super-speedy on our end, the rest is up to Australia Post. Sigh.] But if you’re desperado and need so...
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